Privacy Policy

Knaizen is a business-to-business fleet telematics platform. It is used by fleet operators (owners and managers) to monitor vehicles equipped with GPS tracking hardware that the operator has installed in their own commercial vehicles.

Knaizen is operated by Usman Khalil, based in Pakistan. References to "we", "us", and "Knaizen" in this policy refer to that operator.

From you, the fleet operator:

• Your email address (via our authentication provider, Clerk).
• Your name, if you provide it.
• Your tenant settings — fleet name, default speed limit, alert webhook URL if set.

From your vehicles, via the GPS hardware you have installed:

• Vehicle position (latitude, longitude), speed, heading.
• Ignition status, derived from the tracker.
• Device telemetry — GSM signal, GPS satellite count, external power voltage, backup battery, mobile carrier code.
• Derived trip and event records (trip start/end, harsh braking, overspeed, idle).

The Knaizen mobile application does not request, collect, or transmit location data, contacts, photos, microphone, camera, calendar, or any other personal data from your phone or device. The app is a read-only viewer for telemetry that comes from the GPS hardware you installed in your vehicles.

• To show you the live state and history of vehicles in your fleet.
• To compute trip summaries, harsh-driving events, and overspeed alerts.
• To authenticate you when you sign in.

We do not use your data, or your fleet's data, for advertising. We do not sell or rent your data to anyone.

• Vehicle telemetry, trip records, and tenant settings are stored in a PostgreSQL database hosted on Hetzner servers in Germany.
• Authentication data (email, password hash, session) is held by our identity provider, Clerk Inc. (United States).
• The web dashboard is hosted on Vercel (United States).

• Clerk Inc. — authentication and account management. See Clerk's privacy policy.
• Hetzner Online GmbH — infrastructure host for our database and API.
• Vercel Inc. — host for our web dashboard.
• Traccar — open-source telematics server we run on our own infrastructure to ingest tracker data.
• Apple App Store and Google Play — distribution of the mobile app.

We do not share your data with any other third parties.

Vehicle telemetry and trip records are retained for as long as your fleet is active in Knaizen. We do not currently auto-delete historical data.

You can request deletion of your account and all associated data by emailing support@knaizen.com from the address registered to your account. We will action your request within 30 days.

You have the right to access, correct, and delete the data we hold about you. To exercise any of these rights, contact support@knaizen.com.

If you are based in the European Union or the United Kingdom, the General Data Protection Regulation gives you additional rights, including the right to data portability and the right to lodge a complaint with your local supervisory authority.

Knaizen is a tool for commercial fleet operators and is not directed to children under 13. We do not knowingly collect personal information from children.

We may update this policy from time to time. When we do, we will update the effective date at the top. Material changes will also be communicated by email to the address registered to your account.

Questions about this policy or our data handling go to support@knaizen.com.